Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to flag an issue with a site we cover? This page explains how to reach Non Gamstop Casinos and what kind of enquiries we're best placed to help with.
How to reach us
You can email the team directly at [email protected]. We read every message and try to respond within a couple of working days, though it can take a little longer during busy periods. Please include as much detail as possible — the name of the casino, screenshots, or the page you're referring to — so we can look into it properly.
What we can help with
- Corrections or updates to information on our reviews and comparison tables
- Questions about how we rate and rank the casinos listed on our non Gamstop casinos page
- Feedback on your own experience with a listed operator, positive or negative
- General queries about the site, our methodology, or our editorial approach
- Reports of broken links, out-of-date offers, or factual errors
What we can't do
We're an independent comparison and review site, not a casino operator, payment processor, or regulator. That means we can't process withdrawals, resolve account disputes, verify your identity documents, or intervene on a customer's behalf with any of the brands listed here. Those matters need to go directly to the casino's own support team, since only they hold your account details and transaction history.
If you're struggling with your gambling or thinking about limiting how you play, our Responsible Gambling page has practical information and support options worth reading before you get in touch about anything else.
Before you email us
A few quick checks can save you a reply cycle:
- If your question is about a specific offer's terms — wagering requirements, minimum deposit, or spins expiry — check the details listed beside that offer on our rankings page first, as these are set by the casino and can change.
- If you're asking about eligibility or how self-exclusion schemes interact with these sites, our main casino guide covers this in depth.
- For anything about who we are and how the site is put together, see our About Us page.
- For questions about how our terms of use apply to you as a reader, our Terms and Conditions page has the full detail.
Feedback shapes what we publish
Reader experiences genuinely feed into how we review and rank sites. If a welcome offer didn't match what was advertised, if a payment took longer than expected, or if support was slow to respond, that's useful information — let us know. We can't guarantee a resolution to individual disputes, but patterns in reader feedback do inform how brands are assessed and where they sit in our tables.
All gambling on this site is intended for readers aged 18 and over. If you're contacting us on behalf of someone else, or about an account belonging to a minor, please say so clearly in your message.